returns

At LR Centre Ltd, we prioritize quick dispatch, aiming for same-day shipping. To cancel an order, please act swiftly. Full refunds are available for unshipped items, but cancellations for items in transit are processed as returns.

Reasons for Returns

You can return products to LR Centre Ltd for various reasons. This policy outlines these scenarios and the procedures to follow.

General Return Guidelines

• Unwanted Items: Return unused items in original packaging within 30 days of dispatch for a full refund. Note: Genuine Land Rover parts must be returned unopened within 7 days for a full refund. A 15% surcharge applies to parts not meeting these conditions.
• Carriage Costs: Return shipping costs are the customer's responsibility. LR Centre Ltd can arrange pickups, with charges passed to the customer.
• Shipping Method: Use a registered postal service for returns. LR Centre Ltd is not responsible for lost returns.
• Returns Form: Please include this form completed with your item(s). Returns without this form may face processing delays.

Damaged or Incorrect Items

• Damaged on Delivery: Items visibly damaged on delivery can be returned for a refund or exchange if signed for as damaged. Notify LR Centre Ltd immediately upon receipt. Claims for goods signed for in good condition cannot be accepted.
• Report Timeframe: Any visible damage in your order must be reported within one week (7 days) of delivery. This allows us to address and rectify the issue promptly.
• Quality Issues: Report parts that are not as described within 1 week (7 days). Replacement parts would be dispatched after the original parts are returned.
• Incorrect Items: In the rare case of incorrect item dispatch, you must report this within one week (7 days) for a full refund or exchange. We will require photographic evidence of the incorrect item. Replacements would be sent after receiving the returned item.
• Missing Items: Report any shortages within one week (7 days). This period allows us to quickly verify the pick note and cross-check our physical stock, ensuring a prompt resolution of any discrepancies

Damaged or Incorrect Items Replacement Policy

• Standard Process: Replacements are sent after receiving the returned item.
• Exceptional Circumstances: For urgent cases, LR Centre Ltd can dispatch replacements immediately, with a charge that is refunded upon receipt of the returned item.
• Recommendation: Use a registered postal service for all returns.

Warranty Returns

All parts supplied by LR Centre Ltd are covered by a 12-month warranty.  Below are the detailed terms and procedures associated with our warranty:

• Duration: LR Centre Ltd parts come with a 12-month warranty, starting from the receipt date by the customer.
• Scope: Warranty returns include all parts suspected to be faulty or that have failed upon fitment, as well as those suspected to have failed within the 12-month warranty period.
• Coverage: The warranty covers only the item sold. Damage or labor costs are not covered.
• Process: Parts returned under warranty are subject to inspection and testing, and will be returned to the supplier/manufacturer for this.The timescale for this process can vary, and sometimes can take a long time. LR Centre Ltd is not liable for consequential losses.
• Investigation Requirement: Due to the complexity of vehicle parts, suspected faults necessitate a thorough investigation. Immediate refunds or replacements are not possible for parts declared faulty without a detailed examination, and it is with the supplier the final decision lies. Faults can arise from various external factors unrelated to the part's manufacturing quality.
• Warranty Return Form: Please include this form completed with your item(s) to avoid processing delays.

Replacement Policy for Warranty Parts

• Faulty Parts: If a part is deemed faulty based on the manufacturer's assessment, LR Centre Ltd will replace it free of charge. Alternatively, customers can opt for a refund if they prefer.
• Urgency Option: In cases where customers urgently need a replacement, they have the option to purchase a new part while awaiting the decision. If the original part is confirmed as faulty, the part would be refunded against the original payment method.

For any queries or to initiate a return, please contact our support team at sales@lrparts.net, or Click Here to Chat with Us