LR Centre Ltd strives to send out parcels on a same day basis so any order cancellations must be made swiftly. A full refund will be offered as long as the items have not been dispatched; any attempted cancellations while the parts are in transit are not allowed and will be dealt with as a return.
There are a multiple of reasons for returning LR Centre Ltd products; this policy will attempt to outline reasons and conclusions.
Any unwanted items can be sent back to LR Centre Ltd for a refund. Customers are free to return any unused goods in their original packaging for a full refund within 30 days of dispatch, please note any GENUINE Land Rover parts are only afforded a full return if returned within seven working days from dispatch and can only be fully refunded if unopened; a 15% surcharge may be placed on any parts not conforming to the listed conditions. Any carriage charges incurred are done so wholly at the customer’s cost, LR Centre Ltd can arrange for parts to be picked up with any charges then passed on to the customer. LR Centre Ltd suggest that a registered postal service is used to send back unwanted parts as no claim can be made against missing items.
Any items visably damaged from delivery can be returned for a full refund or exchange but only if they are ‘signed for as damaged’. Damaged and defective goods will be collected from the customer and new goods sent out once they are received. LR Centre Ltd should be notified as soon as the goods are received by the customer. LR Centre Ltd cannot replace damaged goods if they have been signed for with the delivery companies – if you sign for the goods then you are accepting them as being fully functioning and an exchange cannot be given. Any visable damages must be reported within two days whilst any shortages or other damages to an order must be reported by either phone or email contact within 4 days.
LR Centre Ltd parts are covered by a 12 month warranty; any parts failing before this date can be returned. Please note LR Centre Ltd’s warranty begins once the part is received by the customer, not when the part is fitted. All parts returned to LR Centre Ltd are passed on to the relevant manufacturer and it is with these manufacturers that the final decision lies. Some manufacturers test products that have been sent back under warranty which can take some time; LR Centre Ltd is in no way liable for any consequential loss. Both LR Centre Ltd and the manufacturers of our products only give warranty to items sold, any further damage or labour charges incurred will not be covered by our guarantee. Any part being returned to LR Centre Ltd must be accompanied by a Warranty Returns Note (hyperlinked). Any returns parts without this may result in further delays.
LR Centre Ltd has several procedures in place to ensure incorrect parts are not dispatched, in the unlikely event that this has occurred then customers are entitles to a full refund or exchange. Please contact Helen in our LR Centre Ltd deptartment directly via email for a speedy response: firstname.lastname@example.org
LR Centre Ltd waits for products to arrive back before sending out a replacement. In certain cases we understand that this isn’t feasible. In these cases LR Centre Ltd are able to send out replacements but a charge will be made – this is then refunded once the unwanted part is received by LR Centre Ltd. Again, LR Centre Ltd strongly advises using a registered postal service to ensure that items aren’t lost on their return journey.
customer service team